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Data Recovery

What should I do if I have already lost data?

Warning: If your drive is making any unusual noise (such as grinding or clicking sounds), remove power from the drive as quickly as possible and do not power it up again.

  • Review, Record, and Remain Calm
    When facing data loss, stop and review the situation calmly. The process of reviewing and writing down a synopsis of the situation is the first step toward preparing for a recovery. A hasty attempt at a quick fix may cause more data to be lost, or the data you are seeking to be lost permanently.
  • Avoid Writing to Suspect Media
    If you suspect specific disks or drives of being involved in the problem, avoid writing any new data to the disks or drives in question. Writing new data to your media (including hard drives or removable disks) may potentially overwrite the data you are trying to recover.
  • Check the Basics
    If your media has no symptoms of physical failure or damage, try and check some obvious issues that may cause the data to not be accessible:
    • Are the power and data cables properly connected?
    • Does the drive or media work on another computer or with a different cable?
    • Is the device driver or software for the drive or installed correctly?
    • Is the media access-protected? Some media may have a switch or tab (that can be physically changed) that can prevent any access to the media.


  • Restore Backup to an Alternate System

If you have a backup of the inaccessible files, try to restore the files. Warning: Do not attempt to restore a backup into or onto the original corrupted data set as you may overwrite some of the lost data.

How can I prevent any further data loss?

Often in cases of data loss, hasty or unsafe actions taken after the initial data loss event lead to even further data loss, or in some cases, permanent data loss. To avoid further damage to your media that could prevent a successful recovery, avoid the following actions.

  • Do not power up any disk drive that shows obvious signs of physical damage, or that previously made any unusual sounds (such as grinding or clicking noises).
  • Do not attempt to open any media or physically alter the disk or drive in any way that would cause physical damage to the device.
  • Do not write any new data to any disks or disk drives you suspect of having experienced data loss. Doing so may overwrite the data you are trying to recover and reduce the chances of a successful recovery.
  • Do not format the drive.
  • Do not attempt to modify any of the partitions on the drive
  • Avoid using any do-it-yourself data recovery tools, especially with any media that shows obvious signs of physical damage, as these can further exacerbate the situation.
  • Isolate and secure any affected media to ensure that it is not physically misplaced or accidentally re-used prior to being submitted to a professional data recovery service.

Are free data recovery utilities safe to use?

Reputable data recovery applications — utilities that have proper safety measures built-in to ensure that your data is not further compromised by using them — are very complex applications that require significant development investment, and are very unlikely to be free, or even cheap. Most professionally-produced data recovery software tools, even those designed for the average consumer use, cost $150 or more.

Rather than risking permanent data loss by attempting to use free data recovery software, let Iomega Data Recovery perform a free diagnostic evaluation of your disk or drive in our recovery labs by one of our highly-skilled technicians.

For no charge, we will give you an evaluation report, detailing what the status of your media is, and what it will take to recover your lost files. There's absolutely no obligation, and you won't pay for any evaluation fees or labor, even if you decide not to use our service. Call us today, and we'll answer any of your questions!

Can I use data recovery software to recover the files on my own?

While it's true that many companies sell data recovery software, what they don't tell you is that many causes of data loss cannot be fixed through software alone. No matter how reputable the company or how good the software, no application will ever be able to recover data in cases where there is physical damage to the media itself (such as a hard drive head crash, scratched media from dust or dirt), where the read/write heads of the disk drive are not functioning, or when the electronics of the drive itself are not functioning properly.

Additionally, using data recovery software with any hard drive, removable disk or other media requires attempting to access the data stored on the disk. If you have experienced data loss, one of the best ways to prevent further data loss (or even permanent, unrecoverable data loss) is to stop accessing the media for any purposes.

Warning: If the files were originally lost because of damage to the media or electronics of the drive, using the drive further — even to read from the disk — subjects your data to additional risk. Never run data recovery software on any drive or disk which has obvious signs of physical damage or that is exhibiting any unusual noise.

Most reputable data recovery utilities cost several hundred dollars, and in many cases may still not be able to recover the data you are looking for. Rather than spending money for an uncertain outcome, call an Iomega Data Recovery expert today & we'll perform a risk-free, no-obligation evaluation of your media in our labs, free of charge. Our recovery technicians will immediately begin evaluating your media, and we'll send you an evaluation report letting you know exactly what can be recovered, and what it will take to recover the files.

There's absolutely no obligation, and you won't pay for any evaluation fees or labor, even if you decide not to use our service. Call us today and we'll answer any of your questions!


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Jan 11, 2017
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